VLM Levels and Pricing
Viprinet offers different VLM levels to meet the needs of a wide variety of customers. The maximum billing cycle for alll subscriptions is 3 months (90 days) or until the product's end of service, whichever comes first. Currently the following options are available:
|Support (Phone, Email) / No SLA 1)||✓||✓||-|
|Priority support (Phone, Email) / 4 hours response time, 8 by 5 1)||-||-||✓|
|Remote-assisted device configuration||-||✓||✓|
|Minor and major software updates||✓||✓||✓|
|ARMA (3 day ship time)||✓ 2)||✓||-|
|ARMA (same day shipment)||-||-||✓|
|Hardware upgrade to successor model 3)||-||✓ 4)||✓|
1) During business hours: Mo-Fr, 9 a.m. to 6 p.m. CET; 1st Level Support by Viprinet Partner; 2) With additional charge of 50% of the replacement product´s list price; 3) In case of End of Service (EOS) and existing VLM license goes beyond EOS date; 4) Additional cost: one-time handling fee of EUR 300.00 plus VAT
Bronze is available for all Viprinet devices. It’s particularly suitable to put devices without any hardware warranty back under maintenance.
Silver is the recommended license for new devices and devices under warranty. Remaining warranty time of “3 Years Service Extensions” will be converted to a Silver subscription free of charge. The conversion must be made until July, 31st 2016.
Gold is for customers who would like to have full security for their business critical infrastructure, incl. priority support, ARMA with same day shipment, and free of charge hardware replacement.
Gold is for customers who would like full security for their business-critical infrastructure, including priority support and ARMA with same day shipment.
Prices are given as a yearly percentage of the product’s list price. Please note that the actual subscription fees are calculated per day, and billed according to the customer-selected billing cycle between 30 and 365 days.
To subscribe for a VLM license or to change your existing subscriptions, please use the VLM online portal at https://support.viprinet.com.