Our team of developers is keen to continuously improve our products. Hence, we periodically release firmware updates to not only eliminate errors and raise product quality but also provide new additional features. We base the development of new product features strongly upon our customer's feedback.
"Classic" vs "RuggedVPN"
The "Classic" Firmware series has been offered from 2007 till 2015. It's a very mature firmware, but being mature sadly also comes with being old. It should only be used in old existing installations, and these installations should be upgraded to RuggedVPN soon. Installations running on Classic firmware will be supported until the end of 2016.
The new "RuggedVPN" firmware brings the latest and greatest in new features. It's available since 2015, and meanwhile also is very stable. This is what you want for all new deployments.
All our routers provide the option of a simple online update for the "stable" firmware branch in the web interface at [ AdminDesk ] [ Logging & Maintenance ] [ Router Firmware Update ]. The device will automatically check for firmware updates for this specific router model and - if applicable - download and install them. Configuration settings permit that firmware updates will be downloaded without any administrator support when available. However, the installation should always be run with an administrator present.
As an alternative to an online update, an offline update is available. From time to time in additional to stable Firmware releases "Cutting edge" firmware releases are made available only as an offline update. To do an offline update, please download the correct firmware image for your product and then use the manual update function inside the router's web interface to upload that image. Both firmware branches, "cutting edge" and "stable", are available from our Update server.
If you need any help or further information concerning firmware updates, please contact our support team.
Viprinet Lifetime Maintenance
Usage of RuggedVPN firmware requires a "Viprinet Lifetime Maintenance" contract being in place. The old Classic firmware is available without having such a maintenance contract. Support for both firmware generations requires a VLM License. In other words: Without VLM, you may install Classic firmware, but it will be completely without any Support or Warranty. Did we mention you want RuggedVPN instead?