Viprinet Lifetime Maintenance at a glance

The complete worry-free package for your Viprinet products

Every Viprinet router needs to have a subscription to Viprinet Lifetime Maintenance. Without a VLM license, updates and support will not be available.

Viprinet Lifetime Maintenance (VLM) is our new service and support program. It is a bundle of software and service components available by subscription, with features including:

  • Firmware and software updates
  • Telephone and email support
  • Advance Replacement (ARMA) for defective devices
  • Remote dial-in
  • Free of charge hardware replacement in case of EOS and existing subscription

VLM gives you lifetime support and no-questions-asked replacement service for Viprinet products. In addition, a subscription to Viprinet Lifetime Maintenance ensures that customers will always have access to high quality support, regardless of their product's age. Get more information on VLM benefits at VLM Benefits.

VLM Overview

All information about our Viprinet Lifetime Maintenance, you also get here as PDF.

The basic idea of VLM is quite simple: Buy a Viprinet router once, subscribe to VLM, and be fully covered, as long as you're enrolled!

Viprinet currently offers three subscription levels: Bronze, Silver, and Gold. Get more information on the levels and prices at VLM Levels and Pricing.

VLM replaces our previous warranty extension offerings and our service & support program. Please note: Products running Classic firmware will require to a VLM subscription to access support. 

You can get your VLM subscription easily via our new online portal

  • Go to https://support.viprinet.com
  • Create your client account
  • Register your router with its serial number and SupportID
  • Choose your desired VLM level (Bronze, Silver, Gold)

Get more information on how to subscribe to VLM at VLM How to subscribe.

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